Terms of service
These terms govern your access to and use of the bailsoft.com website and, once available, the BailSoft service. Please read them carefully. If you use BailSoft on behalf of an agency, you accept these terms for that agency.
1. Agreement
By accessing the website or using the BailSoft service, you agree to these terms, our privacy policy, FCRA notice and Consent & data use requirements. If you enter into these terms on behalf of an agency, you represent that you have authority to bind that agency, and “you” means that agency.
2. Definitions
“BailSoft”, “we” or “us” means the provider of the service. “Service” means the BailSoft software and, where subscribed, BailSoft Intelligence. “You” or “Customer” means the agency (and its authorized users) using the service. “Intelligence Data” means the lawfully public county data made available through BailSoft Intelligence and the Data Network.
3. The service
BailSoft is a licensed, self-hosted software product for bail bond agency management, with an optional hosted real-time county intelligence subscription. We are a software vendor only — not a bail bondsman, a consumer reporting agency, a payment processor, or a background-check provider.
4. Accounts & eligibility
You must be a lawfully operating bail bond business (or its authorized personnel) and provide accurate account information. You are responsible for your users, for keeping credentials secure, and for all activity under your account.
5. License & restrictions
Subject to your subscription and these terms, we grant you a non-exclusive, non-transferable, revocable license to use BailSoft for your agency's internal operations. You may not resell, sublicense, rent, reverse-engineer, decompile, or redistribute the software except as permitted in writing, and you may not remove proprietary notices or circumvent license or usage controls.
6. Acceptable use
You agree to use BailSoft lawfully. In particular, you must not:
- Use Intelligence Data or any BailSoft output for a purpose regulated by the FCRA (credit, employment, tenant/housing, insurance or other eligibility) — see the FCRA notice;
- Send SMS or email without the consents the TCPA and applicable law require, or ignore opt-out requests — see Consent & data use;
- Enable biometric features (e.g., face matching) without the written consent those states require;
- Publish, resell, or use booking imagery in violation of state law;
- Use the service to harass, defame, or violate any person's rights, or to violate any law.
7. Customer responsibilities & compliance
Because BailSoft is self-hosted, you are responsible for:
- Running and securing your own deployment, including your database, backups, encryption and access controls;
- Being the data controller for the personal information you process, and providing your own privacy notices and honoring individual rights;
- Obtaining and documenting all consents required from defendants and indemnitors (including monitoring, biometric and TCPA messaging consents);
- Holding every license your jurisdiction requires to operate as a bail bond agency, and complying with your state's bail, insurance and recovery rules.
8. Subscriptions, fees & the launch offer
Paid plans are billed in advance on a recurring basis. The launch offer — 50% off the first 3 months plus a 7-day free trial — applies as described on our pricing page and may be time-limited. BailSoft Intelligence is a separate, county-based subscription billed independently. Fees are exclusive of taxes, which you are responsible for. We may change pricing prospectively with notice.
9. Free trial
The 7-day free trial requires no payment card to start. If you continue after the trial, your selected plan begins and the launch discount applies for the stated period. We may modify or end trial offers at any time.
10. BailSoft Intelligence data
Intelligence Data is drawn from lawfully public sources and provided for operational awareness only. It is not a consumer report and may contain errors, omissions or delays. You must independently verify information through official channels before acting on it, and you must use it only for permitted operational purposes.
11. Third-party services
Some features rely on services you connect (for example, your own SMS/email provider, or a licensed payment processor). Those services are governed by their own terms, and you are responsible for your accounts and compliance with them. BailSoft does not process card payments and is not a party to your processor relationship.
12. Intellectual property
BailSoft and all related software, designs and content are owned by us or our licensors and protected by law. These terms grant you a license, not a sale. Feedback you provide may be used by us without obligation.
13. Confidentiality
Each party may receive confidential information of the other. Each will protect the other's confidential information and use it only as needed to perform under these terms, except where disclosure is required by law.
14. Data protection
Our handling of personal information is described in our privacy policy. Because the agency application is self-hosted, you are the controller of the personal information in your deployment. Where we act as a processor for any hosted feature, we will process personal information only on your documented instructions and protect it with appropriate safeguards; a data processing addendum is available on request.
15. Disclaimers
The service is provided “as is” and “as available” to the fullest extent permitted by law, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. County and public-record data may be incomplete, delayed or inaccurate; you must verify it independently. BailSoft does not provide legal advice, and nothing in the service is a substitute for advice from qualified counsel.
16. Limitation of liability
To the fullest extent permitted by law, BailSoft is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
17. Indemnification
You will defend and indemnify BailSoft against claims, losses and expenses arising from your use of the service in violation of these terms or applicable law, including misuse of Intelligence Data, failure to obtain required consents, or breach of your compliance obligations.
18. Term & termination
You may cancel at any time; access continues until the end of your paid period. We may suspend or terminate access for breach of these terms or unlawful use. An expired license does not brick the software — it continues to function while showing an “updates expired” notice. On termination, your license ends and you must stop using the service; your self-hosted data remains yours.
19. Governing law & disputes
These terms are governed by applicable law, and any dispute will be resolved by a court of competent jurisdiction, subject to any mandatory rights you have under your local law. The prevailing party may be entitled to reasonable costs where the law allows.
20. Changes
We may update these terms; we will post the updated version and, for material changes, notify registered users. Continued use after changes take effect constitutes acceptance.
21. Contact
Questions about these terms? Email hello@bailsoft.com.